Soc Engineer
--Gibfibre--
The Service Operations Centre Engineer will act as 1st line support and be responsible for service performance quality monitoring, reporting & investigating abnormal behaviours. You will respond, investigate and escalate reported incidents until resolution and work alongside the IT Operations Team to troubleshoot and maintain all GIBFIBRE infrastructure.
You will be required to work a shift ROTA and be flexible.
Responsibilities
- 1st point of contact for Customer Services tickets.
- Monitoring of Customers Networks
- Qualify the customer needs
- Full and thorough diagnostics for fault resolution
- Identify and escalate reoccurring issues
Core Skills / Experience
- Excellent customer service skills
- Excellent written and spoken English
- Strong Customer facing and relationship building skills
- Strong problem solving and negotiation skills
- Calm under pressure
Qualifications / Tech Skills
- Good knowledge of general IPv4 technologies and products
- Familiarity with Cisco IOS environment, router and switch hardware platforms
- Basic to medium knowledge with common networking protocols/techs: Ethernet, TCP/IP, VLAN, STP, OSPF, BGP
- Knowledge in configuring and troubleshooting Cisco hardware Routers and Switches in a LAN & WAN environment
What's great in the job?
- A varied and engaging role where no two days are the same.
- The opportunity to work with modern telecommunications and network technologies.
- Hands-on experience troubleshooting and resolving real technical issues.
- The satisfaction of helping customers and keeping essential services running.
- Exposure to different areas of the business, including networks, systems and customer operations.
- The chance to develop valuable technical and problem-solving skills.
- Ongoing learning and professional development opportunities.
- The opportunity to work as part of a knowledgeable and supportive technical team.
- A role where your ideas and contributions can make a genuine difference.
- Clear opportunities for career progression within the technology and telecommunications sector.
Our Product
Discover our products.
What We Offer
We offer a competitive salary and company pension scheme, together with a friendly, supportive and positive working environment. You will receive the training and guidance needed to develop your technical knowledge, grow within the role and build a rewarding long-term career with the company.
Perks
Contributory Pension (* eligibility period)
Corporate Gym discounts
Holidays
20 days / year, plus additional days for all Bank Holidays worked.
Free Eye Testing
Free Yearly Eye test with Passano Opticians and discounts on glasses.
Gibfibre Products
Excellent employee discounts on Gibfibre Products.
